Transforming Health Care Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

For decades, the manufacturing industry has employed the Toyota Production System ?D the most powerful production method in the world ?D to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.